We reply within one working day, Monday to Friday. For EDF account issues — billing, meter reads, complaints — contact EDF Energy directly, as we can’t access your account.
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1 working day. Monday to Friday, UK time. If it’s urgent about your EDF account, contact EDF directly instead — we can’t access it.
Customer service: 0333 200 5100 · Mon–Fri 8am–8pm, Sat 8am–2pm
Website: edfenergy.com/help-support
Emergency — gas leak: 0800 111 999 (National Gas Emergencies) · Power cut: 105